Fits your current inbox setup
Supports shared inbox workflows on Gmail and Outlook / Microsoft 365 without requiring a new operating platform.
What Happens In Practice
A controlled first-pass workflow around the inbox your team already uses.
New email arrives
A new message enters the workflow and is normalised into a consistent format for handling.
The workflow triages it
Category, priority, summary, key facts, missing information, and review flags are assigned under the current workflow rules.
It is routed safely
Labels or categories are applied for routing and review. Suitable low-risk cases can receive a draft reply.
It is logged
The result is recorded against the source message ID for a simple audit trail.
Typical Example
What happens to a maintenance email.
Inbound email
"Hi, the boiler has stopped working at the flat and there is no hot water. Please can someone call me today?"
Workflow handling
- The message is triaged as a maintenance issue under the current workflow rules.
- Priority and review handling are set based on the triage result.
- Labels or categories can route it for review or priority handling.
- If it is not on an approved safe-draft path, no draft reply is created.
- The handling result is logged for traceability.
Want to test this against a few real inbox cases?
Share example inbox casesSafeguards
Structured to support operations without removing judgement.
Review gating
Drafts are not created for review-required, high-priority, complaint, or excluded cases.
Duplicate protection
Processed-message checks help prevent repeat handling when messages are retried or rerun.
Inbox routing
Routing and review stay visible in the team's existing inbox setup.
Audit trail
Each processed message is logged against its source message ID for traceability.
Scope
What the current pilot includes — and what it does not.
Included in the current pilot
- Inbox triage workflow in n8n
- AI-assisted categorisation and routing
- Selective draft creation for suitable cases
- Inbox labels or categories for review and handling
- Audit logging and operational visibility
Not positioned as
- A full property management platform
- A replacement for human review on sensitive cases
- A fully autonomous inbox agent
- A product making guaranteed savings or performance claims
Client Inputs
What the client needs to provide.
- Access to the mailbox used for operational email
- The agreed audit log destination
- Agreement on which message types should stay fully manual
- Confirmation of labels or categories for review and routing
- A few representative inbox examples for safe testing
Fit
Who this pilot fits best.
- UK lettings and property management teams
- Teams already handling operational email in shared inboxes
- Teams that want a stronger triage layer around a shared inbox
- Teams open to a controlled pilot rather than a broad systems change
The pilot starts with a narrow scope, agreed handling rules, and a small set of representative inbox cases.
Next Step
Simple ways to continue the conversation.
Option 1
Request the one-page pilot summary
Useful if you want a short summary you can review internally or forward on.
Option 2
Book a 15-minute pilot walkthrough
Useful if you want to talk through how the current workflow would handle typical inbox cases.
Option 3
Try a few example inbox cases
Useful if you want to test fit quickly against a small number of representative maintenance, tenancy, or payment emails.